The Helpdesk application is the focus point of all your communication between the users in your ServiceDesk and those people who need to contact you. 

All requests are logged as Helpdesk tickets by visitors to the Helpdesk web page or your staff who log tickets over the phone from your customers.

Track client help requests Make sure you never forget another help request again. Your Helpdesk keeps track of all your tickets and notifies you whenever they get updated.	Organise your support staff Help your support staff get organised and respond quickly and efficiently to incoming requests
Control access to your Helpdesk. Create permissions to allow groups of users acces to different levels of your Helpdesk.  Prevent customers from seeing internal conversations and maintain the integrity of sensitive data.	Automate email responses. Set up up rules that, when triggered, send out emails to the groups of users who need to know.  Keep everybody informed of updates to your tickets.

Click the links below to see how the Helpdesk controls communication between all the different aspects of a business.

Helpdesk Overview	Click on the link to see an overview of the Helpdesk application.
Helpdesk Workflow	Click on the link to see the Helpdesk workflow.