You can add different applications to your Service Desk depending on the services you provide to your customers or staff.  The Helpdesk Application is automatically installed on every new Service Desk and is free for low usage users.

Other applications can be installed for a 30 day free trial.

The helpdesk provides a central place for logging requests for work or services.
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The Audit Management Application allows you to create and submit audit reports for your sites.  The Audit Management system then allows you to search for specific audit information from your reports and download the reports in Excel and PDF format.
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The Notifications Application allows you to send a single email message to hundreds of users.  You can choose the users based on their location or role, manage distribution groups, and create templates for email notifications that are sent regularly.
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The Asset Management Application allows you to keep track of all your PC and Server assets and monitor the health and status of those assets.

The Log application enables you to keep manual log files and documentation for your customers.